Chaparral PT & Sports Med - Hesperia, California

Tammie Murray

8/18/2021

Update: I have placed two more phone calls to follow up on my account balance. Of course I was unable to speak with someone direct. I had to leave two voice message's and have yet to receive a call back. Going to assume that because I have reached my maximum out of pocket expense, that I do not owe anything as I was told that I had a co-payment.

7/7/2021

Update, went to settle my account and they would not accept my form of payment. This is just another reason not to use this facility. Told the office manager to bill me and hoped they improved there service as there patients deserve it. She still needs to be fired.

7/1/2021

Update, the office manager needs to be fired as she is not efficient at her job. Was told that I did not have a co-pay upon my evaluation and two weeks later was told that I now have one. She has no clue to what she is doing. She did not even to bother returning my call after leaving a message from her voice message. No service at all. Do not use this facility

6/28/2021

The physical therapist did not pay attention to my request upon evaluation. On my first visit I was given exercises that I had already doing for the past two months at home with the exception of 1. What a waste of time for both parties.

6/18/2021 Update

Nothing has changed from a year ago. Took several weeks to get an appointment. Office staff still not efficient. Was required to be there 10 to 15 minutes prior to my appointment time to fill out paperwork. Front desk clerk was not there upon my arrival. Therapist was 20 minutes late. Not a good way to start the appointment and he did not seam to pay attention to what I had to say.

Office staff not efficient, nor did they seem knowledgeable. Four phone calls only to find out that there scheduling did not go out more than a few weeks. They could not accommodate a late afternoon appointment. Would not recommend this facility, even after rave reviews by a friend currently being seen.

Luis Melgar

This place looks like it's been stuck in the late 70s. Early 80s, all of their equipment is run down. They don't have adequate disable locker rooms nor equipment to sit down very Very unsafethe pool needs to be redone Looks disgusting.

Michael Brown

The front office staff did not check coverage eligibility until day prior to appointment; five weeks of waiting for appointment down the drain. A regular office would have checked this at the time of appointment booking (and again prior to appt date). This PT office didn't do their diligence, and could care less.

Cynthia Heft

I had three different surgeries, and have been coming to this place for a long while all staff is very helpful and very friendly you go in and you start your physical therapy right away excellent customer service

Andrea G.

Amazing customer service and dedication so far. Dr Tracy Malan did a great job assessing my injury and really taking time to figure out what was the underlying issue to my pain.

Nikki Brakefield

I have been going to Chaparral for 8 weeks now and love it. Danielle has been amazing with my therapy and the front staff have always been helpful.

Pepper Blakeley